Refund Policy

14-day money-back guarantee

StageScout Pro is sold by Barbara Diane Hansen. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date. This applies to your first payment on a monthly or annual plan.

Every plan also includes a free trial before any charge, so you can evaluate the whole product before you pay.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at support@stagescout.app and we will arrange it with Paddle for you. Approved refunds are returned to the original payment method, normally within 5 to 10 business days depending on your bank.

Renewals and cancellations

Subscriptions renew automatically. You can cancel at any time from Manage billing in your account, and you will keep access until the end of the period you have already paid for. Cancelling stops future charges; it does not by itself refund a past charge.

Renewal payments after your first 14 days are generally not refundable, because you were able to cancel before the renewal date. We will still consider refund requests on renewals case by case, for example where the service was unavailable for an extended period or a charge was clearly made in error, and Paddle may issue a refund at its discretion under its own refund policy.

Your legal rights

Nothing in this policy limits rights you have under applicable law, including United States federal and state consumer protection law and the statutory withdrawal rights available to consumers in the UK and EEA. If a mandatory law in your country gives you a longer or broader right to cancel or be refunded, that law applies.

If you believe a charge on your account is unauthorised, contact support@stagescout.app before disputing it with your bank and we will investigate promptly.